FAQs

There is no need to purchase any kind of license for signing up with us. All that you require is an internet connection and a modern web browser. Check out our browser compatibility.

All you need to do is type your account URL into the web browser and enter your login credentials. To log in, kindly use the account URL in the company URL field and your registered email afterward. In case of login failure write to us at support@proofhub.com

We support the following browsers:

• Chrome – Latest stable release
• Safari – Latest stable release
• Firefox – Latest stable release
• Edge – Latest stable release
• Chromium – Latest stable release

No, you get access to all the features of ProofHub during the trial.

If the trial period ends before you choose a plan, your account will freeze. But, your data will remain intact, though inaccessible, until you choose a plan and add your card details.

Getting started with ProofHub is easy. Simply – add people, add projects, and personalize your ProofHub account.

Please check with your account owner whether he/she has given you access to the same or not.

Yes, you can white-label your account by:

• Adding a company logo
• Creating a custom URL
• Selecting a particular color
• Setting a theme for your account

Yes, ProofHub is available in:

• German
• Spanish
• Chinese (Taiwan)
• Dutch
• French
• Italian
• Portuguese
• Russian
• Turkish
• Polish

besides English.

Yes, you can import people using a CSV file in ProofHub.

No, a suspended user needs to be restored first to assign new projects/tasks. However, already assigned projects/tasks will not disappear when you suspend an account.

Please check your email preferences from “My Preferences” and see whether you have activated email notifications for your account or not. Don’t forget to check your spam folder and the email account settings to ensure email delivery.

If you are receiving email notifications for a task that you are not assigned, then you must be the creator of that task, because usually, the creator of the task receives email notifications for it in case any other user is not assigned to it. Also, if you are assigned to the task list you’ll be notified about all the activities on the task.

Yes, you can restrict users to their specific projects only. There are three predefined roles in ProofHub:

• Owner
• Admin
• Normal user

Owner and Admin can see all the projects available in your account, whereas a normal user can only see those projects that are assigned to him/her.

Yes, custom roles are available in ProofHub.

ProofHub’s “Me view” solves your purpose as you can see all your overdue tasks and tasks that you need to work on today, tomorrow, this week, next week, etc. across all projects.

ProofHub supports:

• PDF
• JPG
• PNG
• GIF
• BMP

file formats for proofing.

Yes, the owner and admin can archive projects at any time. The archived projects don’t count against your project number limit, but the files stored in them do count against the storage limit.

A milestone is a goal or marker you aspire to complete for a set of tasks. A milestone can be linked to a task list, and you can follow the progress of that milestone as you accomplish things on your task list.

An event is not linked to a task but rather to your calendar. Seminars, meetings, special events, and other events are examples.

Yes, you can. To associate a milestone with a task list, all you need to do is select the checkbox “Associate a milestone” and choose a milestone from the dropdown while creating a task list.

Yes, you can upload a new version of any file.

Yes, we offer exclusive discounts for nonprofits.

To avail of the discount, you can either provide your website link or submit any document that states yours as a non-profit organization to support@proofhub.com.

Yes, you can upgrade or downgrade your plan anytime you want.

Invoice is available in the “Invoices” menu item under the “Manage” button from the top bar.

No, your clients will not be charged if you invite them to any project.

We accept payments via:

• PayPal
• Visa
• Mastercard
• American Express

We do accept bank wire payments for annual subscriptions as well.

Yes, we offer massive storage space. You can upgrade your storage to:

• 500GB
• 1TB
• 2TB

To manage labels, go to “Manage”, and click on the “Tasks labels”. You can create global or project-based labels.

Yes, recurring tasks can be created. You need to put the due date first to set the recurrence.

Yes, you get access to all the features of ProofHub with a limited user limit. Once you purchase a subscription the user limit changes according to the subscribed plan.

Yes, We offer paid training sessions tailored specifically for managers and employees.

Manager Training covers:

• Advanced project management techniques
• Team leadership
• Strategic planning
• Advanced reporting

Employee Training focuses on:

• Task management
• Collaboration tools
• Time tracking
• Productivity enhancement